About Sambora

Our Mission

  • Reliable and having integrity
  • Motivated and results-driven
  • Attentive to client needs
  • Inclusive and open to new ideas
  • Encouraging and respectful to colleagues
  • Supportive of sustainable development
  • Accountable for what we do

Our process

  • Quality assurance is at the heart of everything we do.
  • We analyze your outsourcing needs, before customizing the best BPO solution for your company
  • We provide a two tier quality assurance system. All calls are screened firstly by team leaders and secondly by our quality control specialists. This screening ensures high quality service to your customers
  • We have a robust performance management system– target and service oriented culture
  • Daily reporting metrics for our clients to measure and track our success
  • Tried and tested recruitment process to ensure the best profile fit for the assignment